Enterprise Last-Mile · Waterford & Expanding

Last-mile delivery
that outperforms
your van fleet.

Tandem puts your parcels on purpose-built e-cargo bikes that beat city traffic, slash cost-per-stop, and integrate directly with your existing dispatch stack.

Start a 30-Day Pilot See API Integration →
100kg
Max Payload
99%
On-Time Rate
5★
Google Rating
0g
CO₂ / Delivery
Tandem delivering in Waterford City
Watch Tandem in action across Waterford City
Tandem in the Field

Our fleet.
Your deliveries.

Tandem rider in Waterford
Live in Waterford
Tandem rider loading
Urban Speed
Tandem rider loading parcels
Zero Emissions
The Case for Cargo Bikes

Why cargo bikes
beat vans in cities.

Every city delivery challenge that makes vans expensive and slow is exactly where cargo bikes win.

No Parking Delays

Cargo bikes park at the door, every time. No circling blocks, no double-parking fines, no wasted minutes per stop.

Cycle Lane Access

Bypass gridlock entirely. Cycle lanes and bus gates are open to cargo bikes, cutting city-centre delivery times significantly.

Lower Operating Costs

No fuel, no road tax, no parking charges, no congestion fees. One flat monthly number versus the unpredictable cost of a van.

Better ESG Metrics

Zero emissions per delivery. Automatic CO2 certificates included. Your sustainability team will have the numbers they need, ready to report.

Faster City Delivery

Average van speed in Irish city centres is 14km/h. Cargo bikes run at 25km/h and complete 3 times the stops per hour in dense urban areas.

Onboarding

Live in 4 steps.
We take the risk.

From first call to first delivery in as little as 2 weeks. Tandem owns the integration risk - not you.

01
Scoping Call

A 30-minute conversation with your ops lead. We map your zones, volumes, and current TMS stack. No NDAs required to start.

30 minutes
02
API Sandbox

Sandbox credentials issued same day. Your dev team integrates and tests without touching production - full API parity with live environment.

Same-day access
03
30-Day Pilot

Run a defined zone for 30 days with real deliveries and real data. We share a full performance report at day 30. Zero lock-in.

No lock-in
04
Scale on Your Terms

Expand zone-by-zone with a dedicated fleet manager, SLA contracts, account lead, and 24/7 ops support. Add or remove bikes with 5 days notice.

Weekly flexibility
Fleet Specs

Serious cargo.
Zero emissions.

Not a commuter bike with a basket - a purpose-engineered cargo platform built to replace a van in high-density urban zones.

100
kilograms
Maximum Payload Per Run

Carry full grocery orders, multi-parcel consignments, and bulky items. Certified to 100kg gross vehicle load including rider.

≈ 30–50 standard parcels per run
80
km range
Per Charge - Fully Loaded

80km under full load. Swappable battery architecture means zero downtime - swap in under 90 seconds at any depot or hub point.

Full urban shift, no range anxiety
25
km/h
Assisted Top Speed

Legally compliant 25km/h assist. Bypasses all city traffic restrictions, accesses bus lanes, parks anywhere. Average inner-city van speed: 14km/h.

Consistently faster than a van in traffic
3×
stops/hour
Vs. Comparable Van

Compact footprint, no parking hunt, cycle lane access. Tandem riders complete 3× the stops per hour of a comparable van in dense urban zones.

Proven in Waterford city operations
Operational Reliability

Numbers your
ops team can stake SLAs on.

We publish our reliability data monthly. No black boxes, no spin - just the numbers.

99%
On-Time Delivery

Measured across all completed jobs over the last 90 days. Defined as delivery within the agreed time window.

5.0
Google Rating

Verified reviews from business clients across Waterford City covering pharmacy, retail, food, and professional services routes.

98.5%
SLA-Backed Guarantee

We contractually guarantee 98.5% on-time delivery on pilot zones. Miss the SLA and you receive a proportional credit. Automatic - no paperwork.

94%
First Attempt Success

Smart time-window selection and real-time customer SMS reduces missed deliveries. Industry average sits at 72%.

€1.10
Est. Cost Per Stop

Compared to €2.80–4.50 for a diesel van. One flat monthly number - no fuel, no parking fines, no vehicle depreciation.

60K
Population Covered

We service a population of 60,000 - all within Waterford City limits - with full city-centre and suburban coverage.

Technology

Plug into your
existing stack.

Tandem speaks your dispatch language. REST API, webhooks, and native TMS connectors mean zero rework on your side.

Real-Time Dispatch

Push jobs directly from your WMS or TMS. Tandem accepts manifests via POST, auto-assigns the nearest available rider, and returns a job ID and ETA in under 90 seconds.

Live GPS Tracking

Sub-30-second position updates via WebSocket or polling endpoint. Feed directly into your customer tracking portal or ops dashboard.

Proof of Delivery

Timestamped photo + signature capture pushed to your endpoint on completion. Dispute-ready, GDPR-compliant, stored for 12 months.

Job & Event Log

Full event stream: accepted, en-route, arrived, delivered, exception. Query historical logs by date range, zone, or rider. Export to CSV or stream to your data warehouse.

Webhooks & Alerts

Subscribe to any job event. Fire to Slack, your ops team's email, or your own endpoint. Built-in retry logic with exponential backoff.

Route Optimisation

Send a batch manifest and Tandem's routing engine sequences stops for maximum efficiency. Override manually at any point - full control remains yours.

Competitive Analysis

Why Tandem
wins the last mile.

A straight comparison against the alternatives your ops team is already evaluating.

Capability Tandem eBike Diesel Van Moped On-Foot Courier
Payload capacity ✓ 100kg ✓ 500–900kg ~ 30–50kg ✕ ~20kg
Urban speed (avg) ✓ 25km/h ✕ 14km/h ✓ 25–50km/h ✕ 5km/h
Bus lane / cycle lane access ✓ Full access ✕ Blocked ~ Limited ✓ Full access
Parking restrictions ✓ Park anywhere ✕ Fines / restrictions ~ Mostly ok ✓ Anywhere
Zero emissions ✓ 100% electric ✕ CO₂ emitting ✕ CO₂ emitting ✓ Zero
Energy cost per shift ✓ ~€0.30 ✕ €15–30 ✕ €5–10 ✓ None
Real-time API & tracking ✓ Native REST + WS ~ Via telematics add-on ~ App-dependent ✕ Manual
Locked parcel compartments ✓ Secure cargo box ✓ Roll cage ✕ Open box ✕ Bag only
LEZ / ZEV zone compliant ✓ All zones ✕ Fines incoming ✕ Zone dependent ✓ All zones
Cost per stop (est.) ✓ €1.10–1.60 ✕ €2.80–4.50 ~ €1.80–2.50 ~ €1.50–2.00
De-Risk

Every objection
answered.

We've heard every reason not to switch. Here's how we've removed each one.

Objection: Integration Cost
We build the connector

Our engineering team builds and maintains your TMS integration at no charge during the pilot. You get a working integration - we take the dev risk. If you walk away, you keep the connector.

Objection: Reliability
SLA-backed or we credit

We contractually guarantee 98.5% on-time delivery on pilot zones. Miss the SLA and you receive a proportional credit on the following month's invoice - automatic, no paperwork.

Objection: Lock-In
30-day rolling contracts

Pilot runs on a 30-day rolling agreement. No 12-month minimum. No fleet purchase. We absorb the capital cost - you pay per stop or per bike per day. Walk away with 30 days notice, anytime.

Objection: Volume Uncertainty
Scale up or down weekly

Add or reduce bikes with 5 days notice. Seasonal peaks, campaign surges, slow weeks - we flex with you. No penalty for downscaling. No minimum fleet size during pilot.

Objection: Rider Quality
Vetted, trained, insured

Every Tandem rider is background-checked, insured, and trained to your brand standards. Paid a living wage with benefits. Parcel handling and customer interaction training included.

Objection: Regulatory Future
LEZ zones are coming. We're ready.

Dublin, Cork, and Waterford LEZ expansions are confirmed for 2026–2027. Tandem is ZEV-compliant across every EU jurisdiction. Partners who move now avoid the compliance scramble - and the fines.

Operator Feedback

What our
partners say.

★★★★★

Communication was top-notch. Cost per stop dropped significantly on our city-centre zone. Vans stay for outer suburban - Tandem handles everything inside the city. It's now a no-brainer split.

Shane Kelly
Fastnet Bio · Document Route
★★★★★

Super service. So friendly, punctual and reliable. Competitors were pitching telematics bolt-ons needing 6 months of IT sign-off. Tandem's REST API needed none of that.

Ivana Ivanic
Single Use Solutions · Regular Route
Sustainability

Your ESG report
just got better.

Tandem generates CO₂ certificates per delivery - automatically compiled into monthly ESG reports in the format your sustainability team needs. Share with investors, auditors, or regulators straight out of the box.

We also give back 1% of all revenue to local charities and active travel initiatives. Every Tandem delivery is a vote for better streets.

0g
CO₂ per delivery
Auto
ESG reporting
LEZ
Zone compliant now
1%
Revenue to charity
Get Started
Ready to run
the numbers?

Talk to our enterprise team. We'll model your specific zones, volumes, and current cost-per-stop against a Tandem deployment - no obligation, no pitch deck.

Book a Scoping Call Get Sandbox Access
30-day rolling contract
SLA-backed or we credit
We build the integration
No fleet purchase required